We accept most insurance plans
El Paso Spine Center is dedicated to the diagnosis, treatment and management of acute and chronic pain.
We strive to provide our patients with an accurate diagnosis to relieve pain utilizing the least invasive treatment methods. Our patient-centered philosophy involves educating patients about their treatment options; whether it is nonsurgical, interventional, or surgical.
Our staff members are compassionate, caring, and considerate throughout the diagnostic and treatment process. It is our goal to return patient function while improving long-term quality of life.
You deserve professional treatment. We provide uncompromising excellence in quality and service to each of our patients. We appreciate you trusting us with your spine care and will reflect this in our level of service.
Your concerns will be fully addressed. We recognize that our patients travel to visit us from all over the southwest, and in some cases, from across the country. We are committed to taking the time necessary in order to be certain that every patient leaving our office has had all of his or her questions addressed.
You decide the treatment. We think that every patient should be given the latest and most complete information available in order to make the treatment decision that is right for him/her. Our role is to offer treatment options and advice. The decision is always yours.
We welcome a challenge. Many of our patients have very difficult spine problems and have often tried several different types of treatments. Many have had multiple surgeries yet are still in pain. We are a major referral center for the most complex spinal disorders. We welcome the challenge.
One of the things that most of our patients worry about is the inevitable frustration and difficulty in dealing with their insurance companies. For others not fully covered by insurance, there may be anxiety about whether or not the procedure we recommend will be affordable. We’ll help you with the options that are available to you and hopefully lessen your financial burden.
At El Paso Spine Center we are happy to say that we take most insurance plans that have out of network benefits. We are committed to working with insurance providers to minimize your out of pocket expenses. We will provide you with an upfront cost that you will be responsible for should you decide to choose surgery. As a courtesy to our patients, we will file claims to all insurance companies.
We'll help you with your insurance claim
For the individual, it is a process that most of us dread: dealing with our insurance companies. Over the years, El Paso Spine Center has helped hundreds of individuals get through the tedious process of filing their insurance claims. We know the proper filing procedures and what information to provide in order to make your claim not just go through as smooth as it can, but to also make sure you pay as little money out of your own pocket as possible.
We want to make sure that the miracle of your surgery is not replaced by the headache of having to struggle with your insurance company.
For our patients who will have difficulty paying surgical fees not covered by their insurance provider, or even for some of those who do not have any insurance coverage at all, our financial assistance group works with our patients to make sure the treatment fees are as affordable as possible. We do this by working in cooperation with our financial partners to help secure the best rate possible for any financing you require. We’re here to help lessen the burden of the surgical fees as much as we possibly can.
We want all our candidates for treatment to know that we are going to work as hard as we can to make sure that every person that we can treat has the best chance possible regardless of their situation to receive that treatment.
To learn more about our professional insurance and finance representation please feel free to contact us with your questions.
The privacy of your protected health information is important to us. We understand that your Protected Health Information or medical information is personal and we are committed to protecting it. We create a record of the care and services you receive at our organization. We need this record to provide you with quality care and comply with certain legal requirements. This notice will tell you about the ways we may use and share medical information about you. We also describe your rights and certain duties we have regarding the use and Disclosure of medical information.
Our Legal Duty
Law Requires Us to:
Keep your Protected Health Information private. Give you this notice describing our legal duties, privacy practices, and your rights regarding your Protected Health Information. Follow the terms of the current notice.
We have the Right to:
Change our privacy practices and the terms of this notice at any time, provided that the changes are permitted by law. Make the changes in our privacy practices and the new terms of our notice effective for all medical information that we keep, including information previously created or received before the changes.
Notice of Change to Privacy Practices:
Before we make an important change in our privacy practices, we will change this notice and make the new notice available upon request.
Use and Disclosure
The following section describes different ways that we use and disclose medical information. Not every use or disclosure will be listed. However, we have listed all of the different ways we are permitted to use and disclose medical information. We will not use or disclose your medical information for any purpose not listed below, without your specific written authorization. Any specific written authorization you provide may be revoked at any time by writing to us.
We may use medical information about you to provide you with medical treatment or services. We may disclose medical information about you to doctors, nurses, technicians, medical students, or other people who are taking care of you. We may also share medical information about you to your other health care providers to assist them in treating you.
We may use and disclose your medical information for payment purposes. A bill may be sent to you or a third-party payer. The information on or accompanying the bill may include your medical information.
For Health Care Operations:
We may use and disclose your medical information for our health care operations. This might include measuring and improving quality, evaluating the performances of employees, conducting training programs, and getting the accreditation, certificates, licenses and credentials we need to serve you. Facility Directory: Unless you notify us that you object, the following medical information about you will be placed in our facility directories: your name; your location in our facility; your condition described in general terms; your religious affiliation, if any. We may disclose this information to members of the clergy or, except for your religious affiliation, to others who contact us and ask for information about you by name.
We may use and disclose medical information to notify or help notify: a family member, your personal representative or another person responsible for your care. We will share information about your location, general condition, or death. If you are present, we will get your permission if possible before we share, or give you the opportunity to refuse permission. IN case of emergency, and if you are not able to give or refuse permission, we will share only the health information that is directly necessary for your health care, according to our professional judgment. We will also use our professional judgment to make decisions in your best interest about allowing someone to pick up medicine, medical supplies, x-ray or medical information about you.
We may share medical information with a public or private organization or person who can legally assist in disaster relief efforts.
We may provide medical information to one of our affiliated fundraising foundation to contact you for fundraising purposes. We will limit our use and sharing to information that describes you in general, not personal, terms and the dates of your health care. In any fundraising material, we will provide you a description of how you may choose not to receive future fundraising communications.
Research in Limitid Circumstances:
We may use medical information for research purposes in limited circumstances where the research has been approved by a review board that has reviewed the research proposal and established protocols to ensure the privacy of medical information.
Funeral Director, Coroner, Medical Examiner:
To help them carry out their duties, we may share the medical information of a person who has died with a coroner, medical examiner, funeral director, or an organ procurement organization. Specialized Government Functions: Subject to certain requirements, we may disclose or use health information for military personnel and veterans, for national security and intelligence activities, for protective services for the President and others, for medical suitability determinations for the Department of State, for correctional institutions and other law enforcement custodial situations, and for government programs providing public benefits.
Court Orders and Judicial and Administrative Proceedings:
We may disclose medical information in response to a court or administrative order, subpoena, discovery request, or other lawful process, under certain circumstances. Under limited circumstances, such as a court order, warrant, or grand jury subpoena, we may share your medical information with law enforcement officials. We may share limited information with a law enforcement official concerning the medical information of a suspect, fugitive, material witness, crime, and victim or missing person. We may share the medical information of an inmate or other person in lawful custody with a law enforcement official or correctional institution under certain circumstances.
Public Health Activities:
As required by law, we may disclose your medical information to public health or legal authorities charged with preventing or controlling disease, injury or disability, including child abuse or neglect. We may also disclose your medical information to persons subject to jurisdiction of the Food and Drug Administration for purposes of reporting adverse events associated with product defects or problems, to enable product recalls, repairs or replacements, to track products, or to conduct activities required by the Food and Drug Administration. We may also, when we are authorized by law to do so, notify a person who may have been exposed to a communicable disease or otherwise be at risk of contracting or spreading a disease or condition.
Victims of Abuse, Neglect or Domestic Violence:
We may use and disclose medical information to appropriate authorities if we reasonably believe that you are a possible victim of abuse, neglect, or domestic violence or the possible victim of other crimes. We may share your medical information if it is necessary to prevent a serious threat to your health or safety or the health or safety of others. We may share medical information when necessary to help law enforcement officials to capture a person who has admitted to being part of a crime or has escaped form legal custody.
We may disclose health information when authorized or necessary to comply with laws relating to workers compensation or other similar programs.
Health Oversight Activities:
We may disclose medical information ot an agency providing health oversight for oversight activities authorized by law, including audits, civil, administrative, or criminal investigations or proceedings, inspections, licensure or disciplinary actions, or other authorized activities.
Under certain circumstances, we may disclose health information to law enforcement officials. These circumstances include reporting required by certain laws (such as the reporting of certain types of wounds), pursuant to certain subpoenas or court orders, reporting limited information concerning identification and location at the request of law enforcement official, reports regarding suspected victims of crimes at the request of a law enforcement official, reporting death, crimes on our premises and crimes in emergencies.
We may use and disclose medical information for purposes of sending you appointment postcards or otherwise reminding you of your appointments. Alternative and Additional Medical Services: We may use and disclose medical information to furnish you with information about health-related benefits and services that may be of interest to you, and to describe or recommend treatment alternatives.
Your Individual Rights
You have a Right to:
Look at or get copies of certain parts of your medical information. You may request that we provide copies in a format other than photocopies. We will use the format that you request unless it is not practical for us to do so. You must make your request in writing. You may ask the receptionist for the form needed to request access. There may be charges for copying and for postage if you want the copies mailed to you. Ask the receptionist about our fee stricture.
Receive a list of all the times we or our business associates shared your medical information for purposes other than treatment, payment, and health care operations and other specified exceptions.
Request that we place additional restrictions on our use or disclosure of your medical information. We are not required to agree to these additional restrictions, but if we do, we will abide by our agreement (except in the case of an emergency).
Request that we communicate with you about your medical information by different means or to different locations. Your request that we communicate your medical information to you by different means or at different locations must be made in writing to our Privacy Officer.
Request that we change certain parts of your medical information. We may deny your request if we did not create the information you want changed or for certain other reasons. If we deny your request, we will provide you with a written explanation. You may respond with a statement of disagreement that will be added to the information you wanted changed. If we accept your request to change the information, we will make reasonable efforts to tell others, including people you name, of the change and to include the changes in any future sharing of that information.
If you wish to receive a paper copy of this privacy notice, then you have the right to obtain a paper copy by making a request in writing to our Privacy Officer.
Questions and Complaints
If you have any questions about this notice, please contact:
El Paso Spine Center
11880 Vista Del Sol, Suite B
El Paso, Texas 79936
If you think that we may have violated your privacy rights, you may contact us and submit a written complaint. To take either action, please inform the receptionist that you wish to contact us request a complaint form. You may submit a written complaint to the U.S. Department of Health and Human Services; we will provide you with the address to file your complaint. We will not retaliate in any way if you choose to file a complaint.